We Sell Mobiles will provide a 12 month warranty for our products. If a product develops a fault within 45 days of purchase we can offer a replacement or a full refund of the purchase price minus any postage costs. Any time after this we can only offer a replacement or a repair. The guarantee covers manufacturer faults and will NOT cover the following:
- Liquid damage
- Intentional damage
- Damage caused by dropping or intentional mistreatment
- Damage caused by attempting to repair or adapt the device by yourself or a third party including jailbreaking and unlocking.
- Use of third party accessories
- Normal wear and tear – e.g scratches to touchscreen, damaged charge port
- Battery life – We set our minimum battery health percentage to be 75% of the original manufacturers capacity.
IP67 Rated and Water Resistance
- Although the devices are classed as IP67 rated, water damage WILL NOT be covered under our warranty for any device purchased through us. Use in water is up to the user and no liability will be taken for us should any water damage occur during its use in a liquid.
We ask that you keep your invoice safe. We would ask you to provide this as proof of purchase in the event of a claim. If you need to use this guarantee please contact us in the first instance and we will do what we can to help.
PLEASE NOTE THAT THE GUARANTEE IS ONLY EFFECTIVE FROM THE DATE OF INITIAL PURCHASE – IF EXCHANGES ARE ISSUED THE WARRANTY WILL NOT RESTART FROM THE DATE OF RETURN/EXCHANGE, IT IS ONLY VALID FROM THE DATE OF THE INITIAL PURCHASE FOR A MAXIMUM OF 12 MONTHS AND DOES NOT ROLL OVER.